Application / Service — UFarmer software complex (iOS/Android mobile app, web version, server infrastructure, databases, integration modules) with functionality including user roles, marketplace/agropharmacies, agro-calendar, weather, plant AI-scanner, billing, education center, agro-services, and other modules.

Customer — Legal or natural person who accepted the agreement terms and paid for services (subscription, paid modules, etc.).

User — Individual using the Application in roles such as farmer, agropharmacy owner, agronomist, or worker.

Account — Registration record (organisation/farm/pharmacy or individual) including settings, profile data, users, and access to paid/free features per tariff.

Authentication Data — Login/phone number, email, password/OTP and other data required for access and use of the Application.

Content — Information placed by User/Customer in the Application (texts, photos/videos, documents, product cards, chat messages, etc.).

Tariff Plan — Set of options and service usage conditions published on the Website and/or in the Application, detailed in Appendix No. 1 (Specification).

Marketplace / Agropharmacy — Functionality for placing, displaying, and selling goods/services by merchants through the Application.

Smart Notifications — Service/marketing push notifications and in-app messages delivered via GTM/GA4/Firebase and other channels.

Offer Acceptance — Complete and unconditional acceptance of all agreement terms effected through payment or registration/authorisation and use of the Application.

The agreement is governed by Articles 377–387 of the Civil Code of the Republic of Uzbekistan, Rules of Electronic Commerce (Appendix to PCM RUz No. 185 from 02.09.2018), and other applicable laws.

2.1 The Provider agrees to provide the Customer with online access to UFarmer App on the conditions of the selected Tariff Plan (Appendix No. 1), and the Customer agrees to pay for services per the established procedures.

2.2 Separate modules (ERP integration, internet store showcase, Telegram-bot, instalment plans, agro-insurance) are connected additionally upon Customer request and compliance with special conditions.

2.3 Services are deemed rendered upon access provision and Customer receipt of authentication data/registration confirmation. Service completion is confirmed by act and/or invoice.

3.1 Account creation is performed by the Customer/User; the Customer is responsible for data accuracy and account user/role administration.

3.2 The Customer/User must not share Account access or authentication data with third parties. All actions performed using correct credentials before notifying the Provider of compromise are deemed the Customer's actions.

3.3 It is prohibited to rent, transfer, sell, or otherwise grant Account rights or modules to third parties without the explicit written agreement of the Provider.

4.1 Customer/User Obligations:

• Timely payment for the selected tariff plan.
• Ensure internet connection and necessary equipment/software.
• Comply with the agreement, User Agreement, Privacy Policy, and published rules.
• Place only lawful Content with the necessary rights to offered goods/services.
• Not publish prohibited information (violence, racism, pornography, spam, etc.).
• Comply with personal data protection laws when applicable.

4.2 Provider Obligations:

• Provide services per the selected tariff plan.
• Notify of maintenance at least 24 hours before impact on availability.
• Maintain confidentiality of Customer data per law and Privacy Policy.
• Timely inform about material condition/tariff changes via Website/Application/email.

4.3 Customer Rights:

• Demand proper service quality.
• Obtain information about service cost, composition, and provision procedures.
• Contact support through specified channels.

4.4 Provider Rights:

• Suspend or restrict access (fully/partially) with notice upon non-payment or condition violation.
• Delete Account and data after 90 days of blocking if not restored.
• Propose tariff change with increased resource consumption.
• Engage subcontractors/third parties while remaining responsible within agreement limits.

5.1 Tariff Plan costs are specified in Appendix No. 1 (Specification) and/or the Website/Application tariff showcase.

5.2 Payment procedure:

• First month: 100% prepayment within 5 business days of connection request.
• Subsequently: 100% prepayment no later than the 10th of each month.

5.3 Discounts/bonus months are available for 6 or 12-month prepayment per Appendix No. 1.

5.4 Downgrading may require forfeiting resources/modules. Past period payments are not refunded.

5.5 Absent payment automatically restricts Account access (except Account Owner).

5.6 The payment date is when funds reach the Provider's bank account.

5.7 Services unavailable due to Provider-dependent reasons are not charged for the unavailable period.

5.8 Functionality expansion, additional access points, or module connections require cost recalculation per current tariffs.

6.1 Marketplace / Agropharmacy: The Provider supplies the platform. Sales transactions occur directly between seller and buyer. The Provider is not a transaction party, does not guarantee goods quality/availability, and is not liable for participant disputes.

6.2 Agro-Services (Task Exchange): The Provider is not an employer or work executor; employment/service relationships arise directly between the work customer and executor.

6.3 AI Plant Scanner: Results are informational only, not agronomic or veterinary conclusions, and do not replace specialist consultation. Users bear sole responsibility for applying recommendations.

6.4 Instalment Plans / Scoring / Identification: Connected separately; may require KYC/scoring through third parties (MyID/banks/partners) per separate agreements. Partner organisations decide limit approval — the Provider guarantees no approval outcome.

6.5 Agro-Insurance: Insurance services are provided by partner insurers per their own rules and separate agreements.

6.6 Smart Notifications / Analytics: Notifications use GTM/GA4/Firebase and other means per the Privacy Policy. Marketing push notifications can be disabled in app settings.

7.1 Both parties maintain confidentiality of information obtained under the agreement. Personal data processing is regulated by the UFarmer App Privacy Policy (current version on Website/Application).

7.2 The Provider may transmit data to third parties as necessary for service provision (hosting, payments, notifications, analytics, etc.) in compliance with applicable law.

7.3 Confidentiality exceptions apply per applicable law (government requests, court orders, etc.).

8.1 All exclusive rights to the Application, its design, databases, source code, trademarks, and other intellectual property results belong to the Provider and/or its licensors.

8.2 The Customer/User receives a limited non-exclusive licence to use the Application strictly in accordance with the tariff plan terms.

8.3 The following are strictly prohibited: reverse engineering, decompilation, copying or distribution of the Application, circumvention of protection mechanisms, and any unauthorised use of intellectual property.

9.1 The Provider is not liable for inability to provide services due to causes beyond its control: third-party provider failures, communication channel issues, actions of third parties, OS/app store limitations, etc.

9.2 The Provider is not liable for Customer/User Content or for losses arising from user interactions (buyer–seller, work customer–executor).

9.3 The Customer is liable for safekeeping authentication data and for all Account actions until the Provider is notified of access compromise.

10.1 Disputes are resolved through negotiations and a mandatory pre-trial complaint procedure. The response deadline is 15 calendar days from receipt of the complaint.

10.2 Disputes that cannot be resolved through negotiation are submitted to the courts at the Provider's location (Republic of Uzbekistan).

10.3 The laws of the Republic of Uzbekistan govern this agreement.

11.1 Customers may receive a 7-calendar-day trial period in accordance with the tariff showcase rules/Appendix No. 1. Upon expiry, use of the Application automatically becomes subject to the applicable paid tariff.

11.2 During the trial access period, the Customer may refuse services and discontinue use of paid functions without any obligation.

12.1 The agreement becomes effective upon acceptance (Offer Acceptance) and remains in effect until the Provider revokes the offer or changes its conditions.

12.2 The Provider may change the agreement by posting a new version on the Website/Application and notifying Customers via email/system channels. Continued use of the service constitutes agreement to the changes.

12.3 The agreement may be terminated:

• By Customer initiative — with 10 calendar days' prior written notice. Past period payments are not refunded.
• By Provider initiative — with 10 calendar days' notice upon repeated Customer violation of agreement conditions.

The parties are relieved from liability for partial or complete failure to perform obligations under the agreement due to force majeure circumstances: natural disasters, wars, riots, fires, floods, epidemics, government decisions, embargoes, and other extraordinary events beyond the reasonable control of the parties. The affected party must notify the other party within a reasonable time after the occurrence of force majeure circumstances.

14.1 Section headings are included for convenience only and do not affect the interpretation of the agreement.

14.2 Parties must notify each other of changes to their credentials (address, email, bank details) within 15 days of such changes.

14.3 Appendices to this agreement are integral parts thereof.

14.4 This agreement is concluded in Russian, requires no signatures or seals, and has full legal force as a public offer under the laws of the Republic of Uzbekistan.

Legal Name: MCHJ "UFARM" TM "UFARMER"

Legal/Mailing Address: Republic of Uzbekistan, 100057, Tashkent, Chakar MFY, Navoi Street, 25

Technical Support: +998 90 911-31-55

Email: support@ufarm.uz

Settlement Account: 20209000900798014001

Bank: Trustbank Head Office, Tashkent

MFO: 00491

INN: 312199054

OKED: 64190

1. The Contractor shall start work within 3 business days from the date the Customer's instruction is received.

2. The Customer is provided with ___ design option(s); development starts on the date the design is approved.

3. The completion period is up to ___ business days from the date the instruction is received (early completion is possible).

4. The Contractor may moderate published materials, refuse publication/edit content that contradicts the law/morality.

5. In case of repeated breaches of the Agreement, the Contractor may block the Website/showcase and/or delete prohibited information without prior notice in cases provided by law (government decisions, infringement of rights holders, etc.).

The Customer undertakes to:

• not post illegal, offensive, or false information;
• avoid creating excessive load on the infrastructure;
• comply with the legislation of the Republic of Uzbekistan and this Agreement.

The Contractor is not liable for:

• the content/accuracy of the Customer's information;
• the quality/legality of goods/services sold through the showcase;
• direct/indirect losses arising from the use of showcase information/materials.

Delivery of the service is evidenced by system statistics on the work performed/publications/settings.

Legal References (lex.uz)

• Civil Code of the Republic of Uzbekistan (offer, public offer, acceptance): https://lex.uz/docs/111181
• Law of the Republic of Uzbekistan "On Electronic Commerce": https://lex.uz/docs/6213428
• Law of the Republic of Uzbekistan "On Protection of Consumer Rights": https://www.lex.uz/acts/14643